All posts by remotehelpexpert

That Was a First on Infected Computers

When it comes to virus and malware in general, not much surprises me anymore. Which will put things in perspective when I say what I saw recently impressed me. A lot.

A client contacted me because a computer had gone through a virus infection and AFTER it was seemingly removed, the computer was very slow. I looked into it, and looked into it. There was something off, but all my usual scanners were not detecting anything major. And THEN, almost by accident, a major outness came into view.

Several programs, legit programs, were behaving oddly. Very oddly. When I finally got to the bottom of it, my jaw had dropped. Somebody had subverted the computer and turned it into a “bot”, meaning it was being used by other people, a lot of people, without the consent of the owner. That in itself was not surprising – it happens every day.

But what was surprising was the method used to infect the computer and carry out its subversion. It was so covert, so devilishly brilliant, that it fooled all current scanners I threw at it. And it almost escaped me while using advanced manual detection tools. Almost, fortunately, but that was a first. Never seen anything like it, ever.

It was so bad that it was one of the few occasions where I recommended re-installing the computer’s operating system from scratch. It was the only way to make absolutely sure no part of the infection remained.

I created a copy of the original hard drive to play with the infection afterwards in a controlled environment, and learn from it.

As part of the handling I put in place a better security system based on my model, and hopefully that will close the door to the possibility of it ever happening again.

 

Monster Amount of Windows Updates Just Released

Microsoft just released 16 security updates as part of its monthly update schedule. This is the largest amount of updates released in 3 years.

Five of the 16 updates were labeled “critical”, nine “important”, and two “moderate”.

The updates address the Windows Operating System itself, Microsoft Office, and Internet Explorer.

All these updates were released a few minutes ago, at 1 p.m. ET.

If you have Automatic Updates enabled in your Windows computer you don’t need to take action for these updates to install, except maybe a restart at the end of the updates. If Automatic  Updates are not enabled, it is strongly recommended you download and install these and any other outstanding Windows Updates.

Malware Statistics, 2014

Individual malware strains are still in the raise, per the latest data reported by PandaLabs. In the 3rd quarter this year, 20 millions new strains were created worldwide. Per AV-Test.org, over 14 million were created in October alone. Compare that to 2013, where an average of 5 million were created every month, or 2009, when  it was “just” a little over 1 million per month.

The most common type of malware are still Trojans, with 78% of all infections, while the most geographically affected areas worldwide remain Latin American and Asian countries.

Given these facts, a good security setup for your computer and good web surfing habits are now more important than ever.

Ebola Phishing Scams and Malware Campaigns

As it is usual with phishing scams and malware campaigns, a trending topic is used to attract attention. In this case the Ebola virus disease, a subject that has spiked public interest recently, is being used as a theme.

Therefore, beware of suspicious emails with Ebola mentioned in the subject or body of the email. Such emails may contain links used to direct users to websites which collect personal information or contain malicious attachments that can infect a computer.

The best way to protect yourself against such attempts is to

1. Do not follow unsolicited web links or attachments in email messages.

2. Maintain up-to-date antivirus software. See this article for my ideal security set up for a computer.

3. Contact a computer security expert if you suspect you have fallen victim of a phishing scam or malware campaign.

 

The Next Microsoft Operating System, my First Impression

As stated in my last article, on September 30th the next Windows Operating System was unveiled – Windows 10. Why was 9 skipped (Windows 8.1 is the latest released so far) has been speculated but bottom line, who cares. Windows 10 is the name of the next one. It is set to be officially released to the general public at some point next year – my educated guess would be fall next year.

So that everyone gets the idea of why the time lapse between the unveiling and the release to the general public, these are the stages the operating system evolution go through:

1. Technical preview – The early stage of beta testing. Unfinished and rough.

2. Beta testing – The stage where the operating system is tested and feedback provided to the developers in order to handle bugs and improve features.

3. Release candidate – A likely-to-be final-version result of the beta testing.

4. Release to manufacturing – when it’s ready for mass distribution to end users.

5. General availability – self-explanatory.

A technical preview of Windows 10 was released yesterday, the day after the unveiling, aimed at experts who want to get a flavor of what’s it going to be like and who want to provide feedback to Microsoft to help shape features the final version will have.

Like many other experts,  yesterday morning I was constantly refreshing the website page that was supposed to contain the Technical Preview download link, scheduled for a 9 AM PDT release. Once the link in the page went live, I downloaded it, installed it, and took a look.

I don’t intend to post a detailed review at this point, mostly because at this stage there might be a considerable difference between what has been released and the final version.  But I will say this as a first impression: Like it less than Windows 7, more than Windows 8. But it definitely has potential. More detailed reviews on Windows 10 as it develops will follow over the next few months.

 

The Next Microsoft Operating System

It is no secret that Windows 8 and 8.1 have been less than a rave success in the computer world. Predicted here and confirmed here a couple of years ago, it was no surprise to me.

Now the newest operating system looms in the horizon, to be released at some point next year, apparently, and hoping that Microsoft’s so far predictable pattern of getting it right every other version, will make this next one a good one.

Some of my readers have already started to ask me my viewpoint on it. So far the data available on what this newest operating system is or isn’t is mostly rumors, so don’t want to get into specifics at this time. Even its name, Windows 9, is not confirmed, although a recent slip of the tongue courtesy of the president of Microsoft France seems to make it likely to be the actual name.

In any case, what Microsoft has confirmed is an event on September 30 where most likely the next operating system will be announced.  “On September 30, we will be providing an update on what’s next for Windows and the enterprise.” was the exact event announcement.

Stay tuned for more once the event is held. And of course I plan to test the beta (early) versions of the new operating system as soon as it becomes available and provide my feedback on it.

For those who are at the verge of getting a new computer, my advice has not changed. Try to go with Windows 7 and avoid Windows 8/8.1. Once Windows 9 is released next year, IF worth upgrading to, it will most likely be able to be upgraded from Windows 7, thus avoiding the Windows 8 flop experience.

An Improved Password Method

Security breaches, security leaks, passwords leaks, stolen information, stolen identities. These subjects seem to be more and more present in the news in recent times. Although I wouldn’t necessarily trust all news and news sources and the slant they put on the news, there is nonetheless a situation here that seems to have worsened with time.

An alternate title for this article could be What’s “Two-Factor Authentication”?

In the simplest possible way, it could be defined as an access procedure that adds an additional step to the normal verification process. Abbreviated TFA or 2FA.

Although it might sound foreign to you, as a matter of fact you probably already use it to some degree or another. An example of it is using an ATM machine. To access your account you need two steps: 1) Have and swipe your ATM card and 2) enter the pin number for it.

By no means perfect or impenetrable, this method however does raise the fence, making it harder for hackers to get their dirty little hands on your information. Because of that, the method has gained popularity in recent times.

The possible credentials are a) something you know, such as a password or pin number, b) something you have, such as your ATM card or a phone and c) something you are, as in a fingerprint or any other similar bio-metric authentication. Two of these three are required in two-factor authentication.

For the regular user, if you come across the option to use it, I would recommend it, especially for things like online banking, and any online activity that you consider sensitive. It might save you from some future potential headaches.

Game of Thrones Cancelled

Or so a story circulating on Facebook states. You might wonder how is that related to the usual subjects covered in my articles. It turns out it’s a social engineering effort.

If you click on the link in the news item, it will take you to a page where you will be told there is  a Java update to be installed since your current one is out of date. Although the number of suspicious-raising elements in such statement are numerous, many people will go ahead and “update”. Needless to say the request is not legit and you should, of course, not do it. If you must update Java at all, go to the source (http://www.java.com) and update from there. Or ask me if you need help.

Oh, and for the Game of Thrones fans, it has not been cancelled. 🙂

The Wolverine of Operating Systems

I read somewhere Windows XP was being called the “Wolverine” of operating systems. It just won’t die. 🙂

Be that as it may, if you’re one of the owners of a Windows XP based computer, and want to be able to migrate to Windows 7 (In my opinion the best operating system Microsoft has ever released), you only have until the end of October, per Microsoft. That’s currently the deadline for end of sales of computer with Windows 7 Basic, Home Premium and Ultimate pre-installed.

So that means between now and October is just about the right time to put that old computer to rest and get a new one.

Contrary to what the sales might be pushing right now, Windows 7, not Windows 8, is the most used operating system right now, and with good reason.