Kaspersky Internet Security, the antivirus security suite, includes as part of its features the possibility to create a “rescue disk”, which you can use to boot your computer with. in order to handle highly infected computer systems. In trying to use it, I ran into a snag in a computer. The rescue disk did not load successfully.

I searched for an answer to the problem and found this article: http://support.kaspersky.com/4124. It lays out what to do to gather information about the computer one is having trouble with, so the Tech Support staff can help resolve the situation. At the end of the article it says “Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach the created file to the request.” And so I did.

The response I got?

 1. An automated response.

2. An automated response based on the type of problem I chose during the creation of the request.

3. The following email: 

“Hello ,

Thanks for communicate with us and I apologize for the inconvenience. In your case read the instruction to check the options for this process and if you went thru and still having the issue I will recommend you to look for a tech service.

Thank you.”

4. When I replied stating I was still having the issue, and after A WEEK, I got this reply:

“Hello ,

Thanks for the response. I’m sorry but will be better for yu to take the computer to a computer technician.

Thank you.”

 I’m letting Eugene Kaspersky, the CEO of the company, know my thoughts about his company’s Tech Support division.