While talking to a friend I got his contact information in my smartphone running Windows Mobile 6.1, including a picture I took of him on the spot. When I got to my computer, I proceeded to synchronize to my Outlook 2007 with Business Contact Manager. Since it was business related, after I got it in my contacts, I proceeded to do the usual copying to “business contacts”. Right click, drag to business contacts… got an error message “cannot copy the items. The folders you are trying to change do not support this operation”.

That’s new. I have done the same operation before without any error message so what was different this time? googled the error, found one match, and the issue was not resolved in that reference. Ok. So I’m on my own. So what was different? I realized that I seldom included a picture in my phone contact before I synced, so I tried that. Deleted the picture in the Outlook contact in my computer, tried to then copy to business contacts… success! then I imported the picture from my phone and added it to the contact.

Then I deleted the business contact I had just copied when it had no picture, tried to copy the contact with the picture now included manually and… success! it is safe to conclude there was a problem with importing a contact with a picture attached to it and try to copy it to business contacts that way. I repeated the process twice to test it. Same result.

Hope this helps anyone with a similar problem. If you have any questions or need help with this issue, contact me.